Return Material Authorization Numbers (RMAs)

• Before a purchaser ships a product back to TouchSystems Corporation, the purchaser must obtain a valid RMA number. Boxes received without an authorized RMA number will be shipped back to sender.
• Authorized RMA numbers will expire 45 days after they are issued.
• If returning additional products to TouchSystems, a new RMA number will be required.
• If we receive a shipment containing products not authorized for return on that RMA number, we will return them as is.

Warranty Repair & Replacements

• TouchSystems warrants that the product is free from defects in material or workmanship under normal operation.
• Any replacement parts furnished at no cost to the purchaser in fulfillment of this warranty are warranted only for the unexpired portion of the original warranty. Any services or repair outside the scope of this limited warranty shall be at TouchSystems' rate and terms then in effect.
• Normal "Wear and Tear" as determined by TouchSystems is NOT covered by this warranty.
• Standard products deemed defective within the first 30 days of the warranty period are eligible for Warranty Replacement.

• Custom products are NOT eligible for Warranty Replacement.
• TouchSystems does not provide loaner units.
• TouchSystems is not responsible for damage outside of TouchSystems Corp's control including, but not limited to, physical damage, modifications to the product, or improper packaging.

Out of Warranty Repair Service

• Warranty exclusions include, but are not limited to, physical damage, modifications to the product, or improper packaging.
• If the product you purchased is out-of-warranty, TouchSystems will evaluate it for a minimum charge per unit. Additional parts and labor charges may apply. Prior to proceeding with the repair of a product that is out-of-warranty. TouchSystems Corp will send the purchaser a cost proposal that must be signed for acceptance and returned.

Returns for Credit

• To receive credit for standard product, the product must be in resalable condition. We will make that determination after evaluating the returned product. Returns for Credit MAY apply to custom products and will be determined after evaluation of the REQUEST for return.
• TouchSystems Corp may refuse credit for any of the following conditions:
• Improper installation or testing
• Failure to provide a suitable operating environment
• Use of the product for purposes other than those for which it was designed
• Failure to monitor or operate the product in accordance with applicable seller specifications and good industry practice
• Unauthorized attachment, removal or alteration of any part of the product
• Unusual mechanical, physical, or electric stress, scratches or dents
• Modification or repairs done by parties other than TouchSystems
• Abuse, misuse, neglect or accidental damage
• TouchSystems Corp is under no obligation to accept RMA's for wrongly ordered goods.
  
• TouchSystems Corp MAY consider exceptions based on individual situations, a minimum 15% and up to 35% restocking fee will apply. Products beyond 3 (three) months in age are not eligible for consideration.
• 0-15 days: 15% restocking fee
• 16-30 days: 20% restocking fee
• 31-60 days: 25% restocking fee
• 61-90 days: 35% restocking fee

Labeling and Address

• The RMA Number must appear on the outside of the carton(s) in BOLD print. Any product returned without a valid RMA Number will be returned to the sender.
• Return products to the address provided by TouchSystems.

Packaging

• TouchSystems Corp recommends returning products by DHL, Federal Express, United Parcel Services, or a reputable freight forwarder.
• To avoid damage separate the monitor's detachable stand, if any, for shipment.
• To avoid voiding the warranty, use TouchSystems' or equivalent packaging to return a product. This includes complete packaging, high-density foam, and/or cardboard separators.

Freight Payment

• The customer prepays all inbound freight charges for both in-warranty and out-of-warranty repairs. TouchSystems is NOT responsible for damage during shipment. We recommend that you insure the shipment.
• TouchSystems will pay for surface/ground return freight only, for warrant repairs. If you require overnight or other special arrangements for expedited shipment, these will be at the purchaser's expense. You may pay freight by either issuing a purchase order with clear notation "Prepay and Add Freight" or choosing your own carrier and provide your account number (freight collect) or prepaying by credit card.

Freight Claims and Shipment Damage

• If the purchaser receives the original product in damaged condition, notify TouchSystems Service and Support immediately.
• If the original freight charges were prepaid in advance by freight collect or other means - notify the carrier immediately to initiate a claims inspection.
• If your return/repair shipment to TouchSystems is received in damaged condition. TouchSystems will notify the purchaser. The purchaser will need to notify the carrier immediately to initiate a claim inspection. TouchSystems Service and Support will provide assistance, as necessary, to process the freight claim.