Before requesting an RMA, please contact technical support by email or by phone at 512-646-0301, Monday through Friday, 8 a.m.-5 p.m. (CST). Every effort will be made by technical support to resolve the issue on the phone or by email. However, if the problem cannot be solved through troubleshooting and your product is still under warranty, an RMA will be issued.
If you have already contacted technical support and wish to request an RMA, please email or call 512-846-2424, so that an RMA number can be issued. Do not ship products until you have received an RMA number.
All RMA numbers must be clearly marked on the box and the air waybill, as follows:
2222 W. Rundberg Ln. Suite 200
Austin, TX 78758
Please do not return product accessories (power cords, USB cables, etc.) unless requested by TouchSystems.
TouchSystems must receive the product within 45 days of the RMA number being issued. If the product has not been received within 45 days, the RMA number will be cancelled.
The customer is responsible for freight charges back to TouchSystems.
Product warranties will be void if the manufacturer’s serial number is missing, or if the product has been damaged or altered.
A restocking fee may apply under certain circumstances.
All returned products should be shipped in their original packaging. If the original packaging is not available, please use something comparable. Returnable packaging is available upon request for a nominal fee. TouchSystems recommends shipping all large format displays on a pallet in order to prevent damage. We also recommend removing any desktop display stands in order to avoid damaging the unit.